Website And Technical
How do i use the shopping cart?
- Fill your cart by clicking "Add to cart" for each item you wish to order.
- Click on the Cart icon to review your order.
- You can increase or decrease the quantity of an item with the + and – buttons.
- Clear items from your cart by clicking "Remove."
How do i place an order?
- On the homepage, click on your category of choice.
- Click on an item to view it.
- Choose your color and size. Then click "Add to cart."
- Click on the Cart icon.
- Check your order and click "CHECK OUT."
- Fill in the requested information.
- Remember to use your discount code if you have one.
- Select your shipping method.
- Continue to the payment method.
- You've successfully ordered from our website!
Can I cancel my order?
Due to our short processing time, we can only accept cancellation requests within 60 minutes placing your order with us. Contact us as soon as possible by filling out a form in the contact us section.
Can I change my order details (Name, address, email)?
You can only make changes before processing starts. After your order has been processed, we're unfortunately unable to make any changes. Always be sure to double-check your information before placing an order.
Why didn't I receive an order confirmation?
As soon as you've made your payment, you should receive a confirmation email. If you weren't notified, contact Customer Service as soon as possible by filling out a form in the contact us section.
Where are you based?
We're based in the United States of America. We offer worldwide delivery from various locations, including Europe, Australia, and Asia.
Can I see your merchandise in person at a local store?
No, we're exclusively an online shop.
Product information and product issues
Are items in U.S. SIZES?
Yes, our items are supported to U.S. sizes. Please be sure to check out our sizing chart so you can order the right size. Some item sizes/measurements differ depending on the manufacturer.
I received an item that's t he wrong size. What do I do?
If an item is too small or too big, please contact Customer Service. We'll try to resolve your problem.
I received a defective/wrong item. What do I do?
Please take a picture of the package your item came in (the quantity, weight, and address should be visible) and the item itself. Send the picture to us through the contact us section along with a brief description of the problem. This way, we can see the damage clearly and offer you the best solution.
I don't like an item I received. What do I do?
Please go to our contact us section, add your order number, information, and describe your problem to create a ticket. We'll get back to you within 24-48 hours.
Returns and refunds
What is your return policy?
We want you to have an unforgettable shopping experience. Our buyers are responsible for selecting high-quality products to guarantee a satisfactory purchase.
We also understand that on occasion, we won't be able to fulfill all your expectations. Accordingly, we accept returns and offer full refunds.
You have the right to return any product within 14 days after receiving your order, with the following exceptions:
- Damaged (NOT defective) items
- Dirty items
- Items that have been altered
- Items not in their original packaging
Items described on this list of exceptions won't be accepted for return.
The return window expires 14 days after purchase. Please don't request returns after 14 days, as we can't grant them.
If your return is approved, we'll provide you the store credit or full refund for the price of the item(s) to the same method you used to pay for your original order.
Note that we focus on email communications for all business related to orders. Please don't request returns or store credit via Facebook, Instagram, or other social media.
How can I return an item?
You have 14 days after receiving your order to request a return. No refunds will be accepted after 14 days for any reason.
If you want to return an item, please contact us. Add your order information, including the order number, and the reason for the return. Be sure to take a picture of the product and attach the picture to the message.
Once we receive your return form, we'll contact you via email with the next steps, typically within 24–48 hours.
When you're ready to ship your return, address your package to the shipping address provided in our email. Be sure to print your order number clearly on your shipping label.
Use a trackable and insured shipping method to return your package. Keep your shipping receipt until you receive your store credit. Please note that we don't pay return shipping fees.
We aren't responsible for returns that are lost or stolen while in transit.
Who pays the shipping cost?
The return shipping cost is the customer’s responsibility. Unfortunately, we don't provide a return shipping label.
Where do I return my order to?
If you need to return an order, please be aware that the return address may vary depending on the specific items in your order. To ensure that your return is processed efficiently, we ask that you contact us directly at support@bayrue.com for the appropriate return address and further instructions.
Generally, returns are sent to our location in Denver, CO, USA. We are here to assist you every step of the way and make your return process as smooth as possible.
Tracking and shipping
When will I receive tracking information?
As soon as your order is prepared and packed, we'll send you the tracking code by email.
Why was my order split into several packages?
We tend to ship items separately in the following cases:
- The order includes many items, and they don’t all fit into one package.
- An item is temporarily out of stock or has been backordered.
- An item didn’t pass the first quality check and must be rechecked.
My order was lost or stolen. What do I do?
Please contact your local post office as soon as possible about your order's whereabouts.
Who is responsible for delivering my order to my address?
As soon as your order reaches your country, your local post office is responsible for sending your package to your home address.